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Vacuum Repairs and Service

Question: What Models Do You Work On?

We service and repair most makes and models. If you bought your vacuum from us, we'll gladly assist you. However, there are a few vacuum companies that do not provide support information, parts, tech data, or schematics for their vacuums, so we are unable to repair those units.

Question: Do I Need an Appointment?

No appointments necessary. Just drop off your vacuum during business hours, and we will check it in, providing you with a claim check.

Question: How Much Does it Cost to Fix My Vacuum?

The cost of repairs and services varies depending on several factors. For repairs costing less than $50.00 (pre-tax), we will proceed with the repair automatically. If the repair exceeds $50.00, we will call you with a verbal estimate, or we can email it to you if you prefer.

Question: Does it Cost to Find Out What is Wrong with My Vacuum?

If you didn't purchase the vacuum from us, there is a $35.00 diagnostic fee. However, if you decide to repair the vacuum, the fee is waived. If you choose to buy a new vacuum from us within 30 days, the diagnostic fee can be applied to the purchase price.

Question: How Long Does a Repair Take?

Turnaround time at our Plano location typically ranges from 3 to 5 business days. At the Grapevine location, it usually takes around 7 to 10 business days. If the repair requires parts that we don't have in stock, they will need to be ordered, extending the timeline. Generally, parts orders take about a week to arrive. However, if parts are on backorder from the manufacturer, we cannot provide an estimated timeline.

Question: Do You Notify Me When My Vacuum is Ready for Pickup? 

Yes, you will receive a phone call and a text when your vacuum is completed and ready for pickup.

Question: Can Someone Else Pick Up My Vacuum on My Behalf?

Certainly! You can send someone on your behalf to pick up the vacuum. Just reply to the text we send you, notifying us that someone else will pick it up. The person collecting your vacuum will need the phone number you provided at the time of drop-off.

Question: Do You Provide a Warranty on Repaired Vacuums?

Repair warranties vary depending on manufacturer warranties. Many parts have a 90-day to 1-year limited warranty.

Question: When Should I Buy a New Vacuum Instead of Repairing My Old One?

We recommend not spending more than 60% of the value of the vacuum on repairs. Consider a new vacuum if your flooring situation or home has changed since you purchased your current vacuum. For instance, if you have more hard surface floors than carpet, added a pet, or moved to a two-story home, it may be time to change the type of vacuum you have.

Customer Service is our Priority at LoneStar Vacuum.

Lone Star Vacuum is your go-to for all things vacuum-related. With decades of experience serving Grapevine, Southlake, Flower Mound, and now Plano/Frisco, we know vacuums inside and out. We pride ourselves on providing top-notch service, including repairs and parts for most makes and models.

Need a part or accessory for your vacuum? We've got you covered. Our extensive selection has everything you need to keep your investment running smoothly for the long haul. And if your vacuum needs a little TLC, our expert repair services can get it back to its old self in no time.

Don't let a broken vacuum bring you down - trust Lone Star Vacuum to get it back in working order.

Shop top brands, including:

  • Beam Central
  • Bissel
  • Cirrus
  • Dyson
  • Electrolux
  • Eureka
  • Filter Queen
  • Fuller Brush
  • Hoover
  • Kenmore
  • Kirby
  • M.D. Central Vacs
  • Miele
  • Oreck
  • NuTone
  • Panasonic
  • Rainbow
  • Riccar
  • Royal
  • Sanitaire
  • Sebo
  • Simplicity
  • TriStar
  • Titan

We're committed to your satisfaction, which is why we provide services and warranties on all of our products. Drop by one of our locations today and receive the top-notch vacuum repair and service you deserve!